Our Services

Wordsmithie’s multi-talented team has a breadth and depth of experience in all media and types of communications. We know how to make your words work for you, no matter where, no matter when.

Here’s an overview of our key services...

Brand Development & Product Naming
If your brand is feeling speechless, Wordsmithie can give it a distinctive voice and a compelling presence. We’ll help you shape a brand personality that speaks the language of your listeners and sparks the attention of your prospects. We also offer expertise in product naming and description development, crafting clever and relevant solutions that mirror your brand and leapfrog your competition.

Content Strategy & Planning
Wordsmithie can help you plan a holistic content strategy and editorial plan that builds meaningful messaging from the ground up, and radiates it to all your touch-points. From content marketing to product launch and beyond, we’ll help you plan for and maintain communications that keep ringing the bell for your brand.

Content Curation
Where does your content live? Who owns it? How do you manage it, share it, and ensure that its integrity and value are maintained across all users and channels?  Wordsmithie’s team has experience in auditing, collecting, reshaping and curating content for product, marketing, sales and HR teams. Our philosophy: Write it once, curate it well, and share it effectively.

Interactive Content Development
It takes pros to navigate the complex content layers that consumers have come to expect from great websites, social networks and mobile experiences. Our team has worked in the online space since the dawn of the Web (yes, truly!), creating UI content, product guides, user support, email messaging, technical documentation and all the other content that makes users click, learn, share, buy, and return for more.

Editorial Guidance & Training
If your sales force, marketing team and product managers are all writing presentations and product content, we can help you get them on the same page. Wordsmithie can create style guides and editorial guidelines, and train your team to write and edit content for more streamlined and seamless communications. Heck, we’ll even teach you how to write better emails, if it comes to that.

White Papers & Thought Leadership
Like location, positioning is everything. To stand on the mountaintop in your field (or, for that matter, the field on your mountaintop), you've got to have something important to tell people about your insights, your products, and how you can solve their problems. Our experienced team of writers and authors has written feature articles, white papers, thought-leadership books, and everything in between -- all with the goal of getting our clients' words out in front of the crowd (and out ahead of their competition).

eLearning & Customer Support Content Development
eLearning is emerging as a major content format, and not just for students. With increasingly sophisticated yet easy-to-use training tools (including multi-media modules), eLearning is a smart, effective way to train internal teams and teach customers about products and services. Likewise, well-crafted user support centers and canned responses can cover more bases at lower costs than 1:1 support. Wordsmithie’s experienced team of eLearning and Help content experts can elevate your online training and support to new heights.

Technical Documentation
It’s tough to find tech writers to document your products and internal processes, but Wordsmithie’s team of experienced providers is ready to step in and ensure that your documentation is drafted and crafted to your specifications, for technical and non-technical audiences alike. 

Online Policy Support
Our unique team of policy specialists (consisting of lawyers who are also writers) works with our clients to review, draft and update online policies that effectively express your privacy, security and site usage policies and mandates.

Localization & Translation Consulting
Getting the words right in English is hard enough - but if your content is headed overseas, you face a whole new layer of strategic and tactical challenges. Wordsmithie’s localization consultancy can help you avoid common localization mistakes by sharing our expertise in navigating foreign language and culture conversions, assisting in everything from writing and staging English source content for translation to setting up localization workflow and translation processes to make your words world-ready.